Locked out? I'm on my way.

Call me on 0430 604 036 and I'm on my way. I'm based in Neutral Bay, so most of the Lower North Shore — Mosman, Cremorne, Cammeray, North Sydney, Kirribilli — is only minutes away. I won't give you an invented "15-minute guarantee" the way the city-wide call centres do; what I will do is pick up, tell you honestly how long I'll be, and turn up when I say. That's how I've earned 200+ five-star reviews from neighbours.

Genuinely 24/7. Locks don't wait for business hours, and neither do I. If you're standing outside your door at 2am, ring 0430 604 036 and you'll reach me — not an overseas answering service that dispatches whoever's cheapest. Late-night and public-holiday call-outs are part of the job, and I'd rather you call than spend the night locked out.

Almost never. For the vast majority of lockouts I open the door using non-destructive techniques — picking, bypass tools, the proper way — so your existing lock and door stay intact. If a lock is already broken, jammed or a high-security model that genuinely can't be picked, I'll tell you that before I touch it, explain your options, and let you decide. No surprises, no quietly drilling something that didn't need drilling.

Yes. Quotes are free and there is no call-out fee — I come to you, look at the job, and give you a clear, fixed price before any work begins, so the number never grows once I am at your door. Every situation is a little different, so I quote on-site and you can say yes or no with no pressure. Want a rough idea over the phone first? Just ask.

I can help, and there's an important distinction here. If you've simply misplaced a spare and the original is safe at home, I can cut a new key. But if your keys are genuinely lost — dropped somewhere, possibly stolen, or attached to an address — I'd recommend rekeying or changing the lock so whoever finds them can't get in. We'll talk it through and I'll give you my honest recommendation, not the most expensive one.

Rekeying keeps your existing lock hardware but changes the internal pins so old keys no longer work and you get new ones. It's quicker and usually cheaper, and it's the right call when the lock itself is in good shape — after losing keys, a tenant moving out, or a break-up. Replacing the whole lock makes sense when the hardware is worn, damaged, or you want to upgrade security. I'll look at what you've got and tell you which one actually serves you.